Return and Exchange Page

How to Make a Returns
or Exchanges

We hope you love the items you buy from us; we take the utmost care in ensuring our goods are of a high quality. We hope to minimise returns by giving you as much information as possible about the product.

However, we understand that from time to time things might not be quite what you expected. So here is our policy and instructions if you ever need to return a product .We have a fair return policy that allows for returns and exchanges in compliance to our terms and conditions.

We offer exchange on all unworn goods returned to us within 10 days of the purchase date along with a valid receipt. To initiate exchange kindly visit our store at below address.

16-17, Patel Market, Opposite Universal Petrol Pump, Rajpur Road

Dehradun – 282014, (Uttrakhand).

Our Store Timing For Exchange: 11 AM – 5 PM

Call / Whatsapp / SMS :  9389926966

RETURN, EXCHANGE AND CANCELLATION POLICY

How can I return or exchange a product and in how much time?

You can initiate an exchange within 10 days of delivery in accordance to our returns and exchange policy.

How many times can I exchange a product?

You may exchange an item only once. Once an exchange has been processed, the item(s) cannot be returned or exchanged and the transaction will be considered final. If the product has been delivered wrongly by us, we will exchange it even if it exceeds the “one exchange only” policy.

Return/ Exchange Terms & Conditions

All returned items must be unused and returned with original packaging and tags in place. Items without tags and damaged original packaging will not be accepted and no refund will be processed for such cases. We will also pay the return shipping costs if the return is because of our error. Hootsindia.co.in reserves the right to do a thorough quality check of the product to ensure it is resalable before issuing a exchanging the product. If we receive a returned item that doesn’t meet our above mentioned conditions, it will be returned to the customer at their expense and no amount will be reimbursed.

Exchange process

1. Once you have initiated an exchange, our customer care team will contact you for gathering any additional information.
2. You need to send the shoes back to our address : 16-17, Patel Market, Opposite Universal Petrol Pump, Rajpur Road, Dehradun.

3. Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging; and that the product has been returned in unused condition.
4. Once the product is inspected successfully, the expected/ exchanged product will be dispatched within 2-3 business days.
5. The complete exchange process would take between 2-3 weeks.
6. The exchange can only be processed once.
7. Once an exchange request has been initiated, it cannot be converted to a refund/ return request.

Return & Refund process

1. Anything that has been bought on discount cannot be refunded.
2. Once you have initiated a return request, our customer care team will contact you for gathering any additional information.
3. You need to dispatch the items back to above given address .
4. Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging and that the product has been returned in absolutely unused condition.
5. Once the product is inspected and found to be in resalable condition, the refund will be processed within 7 business days. Return shipping cost of Rs. 100/- will be deducted from the refund amount. In case of COD order, 2% of the product value will also be deducted.
6. Refunds can only be processed to your bank account or an e-Wallet

Which items cannot be returned or exchanged?

Items once shipped cannot be refunded. They can only be exchanged. Please note: the exchange is only valid for ONE (1) time i.e. all items can only be exchanged once. Custom or bespoke orders made on special demands or with special customizations cannot be returned or exchanged.

What to do in case I received defective or damaged products?

If you happen to receive defective or damaged product(s), notify us on info@hootsindia.co.in within 24 hours of receiving the goods along with the pictures. Any damages on arrival issue should be reported (via mail) within 48 hours / 2 days along with the pictures to investigate transit reasons with third party couriers. If not pictures of damage are shared with us over email/ whatsapp 9389926966), we will not be able to initiate an investigation into defective delivery.

Who pays for the return shipping?

Return shipping is paid by the customer.

Return Abuse Policy

Returning or exchanging for reasons other than manufacturing defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, Ram Prasad Publication holds the right to not accept any returns / exchanges from such customers.

Order Cancellations (When can I cancel my order?)

After receiving your order, our customer care team will contact you to confirm the order via email, phone, sms and whatsapp. If you do not respond to our order confirmation attempts, your order will be auto cancelled within 48 hours of order placement.

If you wish to cancel your order, please email us at info@hootsindia.co.in or call or WhatsApp us at 93899-26966 BEFORE your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of confirmation call.

Disputes

To raise a dispute, please send an email to info@hootsindia.co.in Your email must contain name of product, order ID along with the details of your nature of concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be  entertained at the sole discretion of Ram Prasad Publication.